Delivery Policy

1. About This Delivery Policy

This Delivery Policy explains how Pinball Movers manages pickup, transport, delivery, access requirements, timing, and delivery updates for pinball machines, arcade cabinets, amusement equipment, and related items.

By confirming a transport booking with Pinball Movers, you agree to the delivery process and requirements outlined in this policy.

2. Pickup and Delivery Planning

Each transport booking is planned based on the information provided at the time of quote request and booking confirmation.

This may include pickup and delivery addresses, item size, item condition, access conditions, stairs, lifts, parking, timing, route availability, and vehicle space.

Pinball Movers may request additional information before confirming a pickup or delivery window.

3. Delivery Timeframes

Delivery timeframes are provided as a guide only and may vary depending on route planning, traffic, weather, vehicle availability, access delays, other scheduled bookings, and circumstances outside our control.

We aim to keep customers updated where practical, but exact delivery times cannot always be guaranteed.

4. Access Requirements

Customers must ensure that pickup and delivery locations are safe, accessible, and suitable for moving the booked item.

This includes providing clear access through doorways, pathways, driveways, garages, lifts, stairways, and loading areas where required.

If access is restricted, unsafe, incorrectly described, or significantly different from the information provided, additional charges may apply or the delivery may need to be rescheduled.

5. Customer Availability

A suitable person must be available at pickup and delivery unless prior arrangements have been made and accepted by Pinball Movers.

If no one is available at the agreed location or time window, the booking may be delayed, rescheduled, or treated as a missed delivery.

6. Missed or Delayed Delivery

If a delivery cannot be completed due to incorrect details, unavailable contacts, unsuitable access, locked premises, unsafe conditions, or customer-related delays, additional fees may apply.

Pinball Movers will make reasonable efforts to complete the delivery, but we are not responsible for delays caused by circumstances outside our control.

7. Item Inspection on Delivery

Customers should inspect the item at the time of delivery where practical.

Any visible concerns should be reported as soon as possible and supported with clear photos where relevant.

Pinball machines and arcade cabinets may contain older parts, glass, artwork, electronics, legs, trim, and fragile components. Existing wear, faults, loose parts, or age-related issues are not considered transport damage unless clearly caused during handling or delivery.

8. Delivery Updates and Tracking

Where delivery updates or tracking information is available, it may be provided by SMS, email, phone, or another approved method.

Delivery updates are intended to assist customers with planning and may not always reflect exact arrival times.

9. Authority to Leave

Pinball Movers does not automatically leave items unattended.

Any authority to leave arrangement must be discussed and accepted before delivery. Additional conditions may apply depending on item value, location, access, and risk.

10. Contact About a Delivery

For questions about a pickup, delivery, booking window, or delivery update, please contact Pinball Movers using the details provided on our website.

Email: [email protected]